We offer worldwide shipping. International shipping includes taxes and duties. Once your order has been shipped, a tracking link will be emailed to you, directing you to the sender's portal. Be sure to leave a valid phone number, mail, and address in the box. Orders will be processed and delivered in 2 business days. Shipping may take 2-5 business days depending on the country. If the product is not available, you will receive a notification by email and within 5 business days (period established since you inform your bank details) the return of your money. The products offered in Palma Canaria are sold directly to the customer by the company Palma Canaria SAS in Bogotá, Colombia.